Booking & Check-In
Information about bookings, payments and check-in.
Alexander Apartments FAQs
Browse the Alexander Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Q: What time is check-in and check-out?
Check is 2pm
Checkout is 10am
Q: Do you require a security bond upon check-in?
Yes, $200 bond for 1 bedroom & $300 for 2 bedroom or we require a credit card pre-auth.
Q: Is after hours check-in available?
Yes please contact reception prior to arrival for after hours details
Q: Can I have a late check-out?
Yes subject to availability. Please note charges may apply so please contact reception prior to your checkout date
Q: When do I have to pay a deposit?
A $200 deposit is required at time of booking to confirm your room.
We only accept bookings from guests aged 18 year and over. Proof of ID will be checked upon arrival and the booking refused if this is not adhered to.
Q: What are the reception hours?
Monday to Saturday - 8.30am to 5.00pm
Sunday - 8.30am to 11.00am
Q: Can I book theme park tickets at reception?
Yes we offer a full attractions booking service at our reception. Please enquire for information and save time in the queues.
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes please enquire at reception for details
Q: What facilities do you have?
- Outdoor swimming pool
- Indoor heated swimming pool
- Sauna
- Spa
- Half size tennis court
- BBQ area
Q: Is there car parking available?
Yes we offer FREE undercover car parking, subject to availability
Q: Is all linen provided?
Yes we include all linen
Q: How often are the rooms serviced?
For stays of more than 7 days, you will have a mid stay clean
Q: Is the pool heated?
Yes we have an indoor heated pool but the outdoor pool is not heated
Q: How close is Surfers Paradise & Broadbeach?
Central Surfers Paradise is only a few minutes short walk as we are located in South Surfers Paradise
Broadbeach is a 5 drive and about half an hour walk
Q: Are there shops or restaurants nearby?
There is a convenience store next door. The local surf club is right behind Alexander Apartments.
Surfers Paradise had ample restaurants to suit your tastes
Q: Is there public transport nearby?
The GLink tram stop is right on our doorstep
The local bus stop is located across the road taking you to all major destinations in the Gold Coast
Q: What local attractions are in the area?
Q: Where can I buy groceries locally?
Woolworths is located in Pardise Centre about 10 minute walk however there is a small convenience store next door to Alexander Apartments